Terms & Conditions


Last Updated – March 9, 2024


Welcome to ENGANCHE 10 Limited. These terms (“Terms”) govern your access and use of our website available at www.e10int.com (the “Website”), whether as a registered user or guest, as well as any other related services that refer or link to these terms. Please read these terms carefully to ensure that you understand each provision. By accessing or using the Website, or by clicking a button or checking a box marked “i agree” or something similar, you signify that you have read, understood, and agree to be bound by these terms and to the collection and use of your information as set forth in our privacy policy which is hereby incorporated into these terms by reference.

These Terms constitute a legally binding agreement made between you and us, concerning your access to and use of the Website. You agree that by accessing the Website, you have read, understood, and agreed to be bound by all of these Terms. If you do not agree with any or all of these Terms, then you are expressly prohibited from using the Website and you must discontinue use immediately. These Terms may be updated from time to time, and you are encouraged to review them periodically to stay informed about any changes. Your continued use of the Website after any modifications to the Terms will constitute your acceptance of those changes.



The Website is owned and operated by ENGANCHE 10 LIMITED, a Limited Liability Company registered under the laws of England and Wales (Company Number 07053582).

Some important details about us:

  • Our registered office is at: 1 West Street, Lewes, East Sussex, BN7 2NZ
  • Our VAT number is: 446734375



2.1. Temporary Use of the Site: You are granted temporary permission to access and use our website. However, please be aware that we reserve the right to withdraw or modify our services at any time, without prior notice, and without incurring any legal responsibility to you.

2.2. Confidentiality of Security Information: You are responsible for maintaining the confidentiality of all identification codes, passwords, and other security information associated with your account. Should we have reasonable grounds to believe that you have breached this obligation of confidentiality, we reserve the right to disable any security information, including your passwords and access codes.

2.3. Acceptance of Policies: By accessing or using our Website, you agree to adhere to our acceptable use policy and our privacy policy, which can be found here: Privacy Policy.

2.4. Responsibility for Authorized Users: If you permit any other individuals to access or utilize our Website through your account, it is your responsibility to ensure that they have familiarized themselves with these terms and conditions and agree to abide by them.

2.5. Compliance with Laws and Terms: You agree to utilize our website only in accordance with applicable laws and regulations, as well as the terms and conditions outlined herein. Any unauthorized use of the Website may result in the suspension or termination of your access privileges.

2.6. Modifications and Amendments: We reserve the right to revise, modify, or update these terms and conditions at any time without prior notice. Your continued use of the Website following any such changes constitutes acceptance of the revised terms.



3.1. We regularly update and make changes to the Website to improve its functionality and content. However, please note that we are under no obligation to do so, and as a result, certain material on the site may become outdated or inaccurate over time. It is important to understand that none of the material presented on our website is intended to constitute advice of any kind. Therefore, you should not rely solely on the information provided on the site for making decisions or taking actions.

3.2. We hereby disclaim all legal responsibility and costs associated with any reliance placed on the material available on our Website by any individual or entity. Any decisions or actions taken based on the information provided on the site are done so at your own risk.

3.3. While we strive to ensure the accuracy and timeliness of the information presented on our website, we cannot guarantee that all content will be up-to-date or error-free. We encourage users to verify any information obtained from the site before making decisions or taking actions based on it. In no event shall we be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or in connection with the use or inability to use our Website or the material contained therein.



4.1. We are the owners or licensees of all intellectual property rights associated with the Website, including but not limited to copyrights and any rights pertaining to designs. These intellectual property rights are protected by applicable copyright laws. You are granted permission to print one copy and download extracts of any page from the Website for personal, non-commercial reference purposes only. Any commercial use of any material from the site requires obtaining a license from us.

4.2. You are strictly prohibited from altering, modifying, or adapting any content from the website. Additionally, you must not use any illustrations, videos, audio files, or photographs separately from the accompanying text. Any license granted to you for the use of our intellectual property rights is non-exclusive and revocable at our discretion. This means that we reserve the right to terminate or modify the terms of the license at any time without prior notice to you.

4.3. In the event of a breach of these terms pertaining to intellectual property rights, you forfeit your right to access and use the Website. Furthermore, you will be required to either destroy or return any copies of materials obtained from the Website in violation of these Terms.

4.4. If you become aware of any unauthorized use or infringement of our intellectual property rights by any third party, you agree to promptly notify us and provide assistance as reasonably requested to address the infringement. We reserve the right to pursue all available legal remedies to enforce our intellectual property rights and to seek damages for any infringement or unauthorized use of our intellectual property.



By using the Website, you represent and warrant that: (a) all information you submit will be true, accurate, current, and complete; (b) you will maintain the accuracy of such information and promptly update such information as necessary; (c) you have the legal capacity and you agree to comply with these Terms; (d) you are not a minor (under the age of 18) in the UK. If you are a minor, you affirm that you have obtained full consent from your parent or legal guardian. Both you and your parent or legal guardian warrant that you are fully aware of the terms upon which the Website is made available to you as outlined in these Terms; (e) you will not access the Website through automated or non-human means, whether through a bot, script or otherwise; (f) you will not use the Website for any illegal or unauthorised purpose; and (g) your use of the Website will not violate any applicable law or regulation. If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Website (or any portion thereof).



We do not guarantee the accuracy of material on our site. As far as legally possible, we exclude legal responsibility for the following: (i) Any loss to you arising from use of our site; and (ii) Loss of income, profit, business, data, contracts, goodwill or savings. We also exclude, to the extent legally possible, all terms and warranties or promises implied by law or by statutes. We don’t exclude legal responsibility for death or personal injury owing to our negligence, or legal responsibility for fraud or fraudulent misrepresentation, or for anything else where exclusion is not allowed by the law.



If you do anything which is a criminal offence under the Computer Misuse Act 1990, your right to use the Website will be terminated immediately. We reserve the right to report you to the relevant authorities and give them your identity. Examples of computer misuse include introducing viruses, worms, Trojans and other technologically harmful or damaging material. You mustn’t try to get access to our site or server or any connected database or make any ‘attack’ on the site. We won’t be legally responsible to you for any damage from viruses or other harmful material that you pick up via our site.



We reserve the right, but not the obligation, to: (a) monitor the Website for violations of these Terms; (b) take appropriate legal action against anyone who, in our sole discretion, violates these Terms, (c) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of the materials available on the Website or any portion thereof; (d) in our sole discretion and without limitation, notice, or liability, to remove from the Website or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and (e) otherwise manage the Website in a manner designed to protect our rights and property and to facilitate the proper functioning of the Website.



We care about privacy and security of our user’s data and process data in accordance with the retained elements of the General Data Protection Regulations (GDPR) 2016 applicable in the UK, the Data Protection Act (DPA) 2018, and our Privacy Policy available here. By using the Website, you agree to be bound by our Privacy Policy, which is hereby incorporated into these Terms. Please be advised the Website is hosted in UK. If you access the Website from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in the UK, then through your continued use of the Website, you are transferring your data to UK, and you expressly consent to have your data transferred to and processed in UK. Further, we do not knowingly accept, request, or solicit information from children. Therefore, if we receive actual knowledge that anyone under the age of 18 has provided personal information to us without the requisite and verifiable parental consent, we will delete that information from the Website as quickly as is reasonably practical.



10.1. You are permitted to create a hyperlink to the homepage of our website from your own website, provided that the content on your site adheres to the standards outlined in our acceptable use policy. However, please be aware that we reserve the right to revoke this permission at any time without prior notice.

10.2. You must refrain from suggesting any endorsement or association with us unless such an arrangement has been agreed upon in writing by both parties. Misleadingly implying any endorsement by us without prior consent is strictly prohibited.

10.3. Links from our website to external websites or platforms are provided for informational purposes only. We do not exercise control over the content of these external sites and therefore do not assume responsibility for any materials found on them or any loss or damages incurred as a result of using them.

10.4. It is important to note that the presence of links to external websites on our platform does not imply any endorsement, sponsorship, or affiliation with those websites. Users are advised to exercise caution and discretion when accessing and using content from external sites, as they are subject to their respective terms and conditions.

10.5. We disclaim any liability for any loss or damage suffered by users as a result of accessing or using external websites linked from our platform. Users assume full responsibility for their interactions with external sites and the content contained therein.



These Terms shall remain in full force and effect while you use the Website. Without limiting any other provision of these Terms, we reserve the right to, in our sole discretion and without notice or liability, deny access to and use of the Website (including blocking certain IP addresses), to any person for any reason or for no reason, including without limitation for a violation of these Terms, breach of any representation, warranty, or covenant contained in these Terms or of any applicable law or regulation.



We reserve the right to modify or update these Terms at any time. Any changes made to these Terms will become effective immediately upon their posting on our Website or by other communication channels. It is your responsibility to review these Terms periodically for any updates or modifications. If you continue to use the Website after any changes to these Terms, it will signify your acceptance of the modified terms. If you do not agree with the updated terms, you may discontinue your use of the Website.



13.1. E10, E10 International, E10 Consulting, E10 Concierge, E10 Experiences, ENGANCHE 10, and all variations thereof are registered trademarks owned by us in the United Kingdom. As the registered trademark owner, we have exclusive rights to use these trademarks in connection with the goods and services specified in the registration. Any unauthorized use of these trademarks without our express permission is strictly prohibited.

13.2. You are prohibited from using our trademarks or any confusingly similar variations in any manner that may cause confusion or mislead consumers regarding the source of goods or services. This includes but is not limited to using our trademarks in domain names, social media handles, advertising materials, or any other form of communication.

13.3. We reserve the right to take appropriate legal action against any unauthorized use, infringement, or dilution of our trademarks. This may include seeking injunctive relief, damages, and other remedies available under applicable trademark laws.

13.4. If you become aware of any unauthorized use or infringement of our trademarks by any third party, please notify us immediately so that we may take appropriate action to protect our intellectual property rights. Any use of our trademarks requires our prior written permission or a valid license agreement. If you wish to use our trademarks for any purpose, please contact us to discuss licensing opportunities and terms.



14.1. The Parties will use their best efforts to negotiate in good faith and settle any dispute that may arise out of or relate to this Agreement or any breach of it. If any such dispute cannot be settled amicably through ordinary negotiations between the Parties, or either or both is or are unwilling to engage in this process, either Party may propose to the other in writing that structured negotiations be entered into with the assistance of a fully accredited mediator before resorting to litigation. Within 14 days of the appointment of the mediator the Parties will meet with the mediator to agree the procedure to be adopted for the mediation, unless otherwise agreed between the parties and the mediator. All negotiations connected with the relevant dispute(s) will be conducted in confidence and without prejudice to the rights of the Parties in any further proceedings. If the Parties agree on a resolution of the dispute at mediation, the agreement shall be reduced to writing and, once signed by the duly authorised representatives of both Parties, shall be final and binding on them. Any dispute shall not affect the Parties’ ongoing obligations under the Agreement.

14.2. These Terms and any non-contractual rights or obligations arising out of or in connection with it or its subject matter shall be governed by and construed following the laws of England and Wales. You irrevocably consent that the English Courts shall have exclusive jurisdiction to resolve any dispute which may arise in connection with these Terms or its subject matter.



Please email us at tim.davy@e10int.com to contact us about any issues concerning the use of our Website or these Terms.

To start planning your next trip, please complete this form and one of our Playmakers will be in touch. If you would prefer to speak to one of our team directly, please call +44 7921 351130